Privacy Policy
Effective Date: June 23, 2026
Introduction
Plexilent Private Limited (“Plexilent”, “we”, “our”, or “us”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use the Plexilent mobile application, website, cloud services, gateways, dashboards, APIs, software, hardware integrations, and related services (collectively, the “Services”).
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and processing of your information as described herein.
Company Information
Plexilent Private Limited
Registered Office:
#809/810, 8th Floor, Tower-B,
Lodha Supremus,
Kolshet Road,
Thane West – 400607,
Maharashtra, India
Email: connect@plexilent.com
Website: https://plexilent.com
Definitions
Personal Data means any data about an individual who is identifiable by or in relation to such data.
User means any person who accesses or uses the Services.
Device means any smartphone, tablet, computer, gateway, controller, lighting device, sensor, switch, or other connected equipment used with Plexilent.
Service Provider means a third party that processes data on behalf of Plexilent.
Information We Collect
Information You Provide
We may collect:
- Name
- Email address
- Mobile phone number
- Company name
- Login credentials
- Support requests and communications
- Account preferences
Smart Device Information
When you use Plexilent products and services, we may collect:
- Device names
- Device identifiers
- Mesh network identifiers
- Gateway identifiers
- Room assignments
- Area assignments
- Group assignments
- Scene configurations
- Schedule configurations
- Automation settings
- Device status information
- Firmware version information
- Device configuration data
This information is collected solely for providing, maintaining, and improving smart home and building automation services.
Information Automatically Collected
We may automatically collect:
- IP address
- Device model
- Operating system version
- Application version
- Language preferences
- Time zone
- Device identifiers
- Network information
- Error logs
- Diagnostic information
- Usage statistics
- Crash reports
Location Information
The Plexilent application may request location permissions where required by Android, iOS, Bluetooth, Wi-Fi, or related platform requirements.
Location permissions may be used solely for:
- Device discovery
- Bluetooth provisioning
- Bluetooth Mesh operation
- Network configuration
- Smart device management
We do not continuously track or store your precise location unless explicitly required by a feature you choose to use.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze website usage
- Enhance user experience
- Improve security
Users may disable cookies through browser settings, although some website functionality may become unavailable.
How We Use Your Information
We use personal information to:
- Create and manage user accounts
- Authenticate users
- Enable cloud synchronization
- Configure and manage smart devices
- Provide remote access functionality
- Deliver notifications and alerts
- Improve products and services
- Respond to support requests
- Monitor service performance
- Detect and prevent fraud, abuse, or unauthorized access
- Comply with legal obligations
- Protect the security and integrity of our Services
Cloud Services and Third-Party Providers
To provide our Services, we may use trusted third-party service providers, including:
- Google Firebase
- Google Cloud Services
- Amazon Web Services (AWS)
- MQTT service providers
- Analytics providers
- Notification service providers
- Customer support providers
These providers process information solely for providing services on our behalf and are contractually required to protect personal information.
Sharing of Information
We do not sell, rent, or trade personal information to third parties.
We may share information only:
- With service providers acting on our behalf
- With affiliated companies within our corporate group
- When required by law
- To comply with court orders, legal processes, or government requests
- To investigate fraud, abuse, or security incidents
- During mergers, acquisitions, investments, or corporate restructuring transactions
Any recipient receiving personal information is required to protect such information in accordance with applicable laws.
International Data Transfers
Your information may be stored or processed on servers located outside India through our service providers and cloud infrastructure partners.
By using our Services, you acknowledge and consent to such transfers where necessary for providing the Services.
Plexilent takes reasonable measures to ensure that transferred information receives appropriate protection.
Data Retention
We retain personal information only for as long as necessary to:
- Provide Services
- Maintain user accounts
- Fulfill contractual obligations
- Resolve disputes
- Enforce agreements
- Comply with legal and regulatory requirements
When information is no longer required, we securely delete, anonymize, or de-identify it where technically feasible.
Security Measures
We implement reasonable technical, administrative, and organizational safeguards, including:
- Secure cloud infrastructure
- Encryption during transmission
- Authentication controls
- Access controls
- Role-based permissions
- Security monitoring
- Backup and recovery systems
- Periodic security reviews
While we strive to protect personal information, no system can guarantee absolute security.
Your Rights
Subject to applicable law, you may:
- Access your personal information
- Correct inaccurate information
- Update account information
- Request deletion of personal information
- Withdraw consent where applicable
- Request information regarding processing activities
- Submit privacy-related complaints
Requests may be submitted using the contact details provided below.
Account Deletion
Users may request deletion of their Plexilent account and associated personal information at any time.
Account deletion requests may be submitted through the Plexilent application where available, or by following the instructions provided in our Account Deletion Policy available at:
https://plexilent.com/delete_account.pdf
Upon successful verification of the request, Plexilent will delete or anonymize personal information that is no longer required for legal, regulatory, security, fraud prevention, dispute resolution, or contractual purposes.
Certain records may be retained where required by applicable law or legitimate business obligations.
Children’s Privacy
Our Services are not intended for children under the age of 18 years.
Where required by applicable law, use by individuals under 18 years of age must be authorized by a parent or legal guardian.
If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to remove such information.
Third-Party Websites
Our Services may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party websites.
Users are encouraged to review the privacy policies of such websites before providing personal information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page together with the revised Effective Date.
Continued use of the Services following such updates constitutes acceptance of the revised Privacy Policy.
Privacy & Grievance Contact
For privacy concerns, personal data requests, account deletion requests, complaints, or questions regarding this Privacy Policy, please contact:
Plexilent Private Limited
Registered Office:
#809/810, 8th Floor, Tower-B,
Lodha Supremus,
Kolshet Road,
Thane West – 400607,
Maharashtra, India
Email: connect@plexilent.com
Website: https://plexilent.com
Plexilent will make reasonable efforts to acknowledge and respond to requests and complaints within applicable legal timelines.
Contact Us
If you have any questions regarding this Privacy Policy or our privacy practices, please contact:
Plexilent Private Limited
Email: connect@plexilent.com
Website: https://plexilent.com
Registered Office:
#809/810, 8th Floor, Tower-B,
Lodha Supremus,
Kolshet Road,
Thane West – 400607,
Maharashtra, India
By using Plexilent Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, storage, and processing of your information as described herein.
